IT Operations Consoles can be a great asset to an organization, as all pertinent events are consolidated and accessible from a single pane of glass. An effective IT Operations Console also requires comprehensive correlation capabilities. This allows organizations to reduce alarm noise to only those that are meaningful and actionable. It also allows organizations to ensure that operator actions are efficient and impactful in business... read more

Until ITIL V3 came to fruition, there was a common misconception that any reported event was an incident, and required a ticket be opened. That could be a CPU threshold exceedance, a process restarting, or a change in network topology. Service Desk vendors drooled like Tasmanian Devils, and some went as far as redefining terms such as Business Service Management. On the opposite end of the... read more

Read the Press Announcements on the release of RiverMuse Pro v2.0 – the new commercial offering from RiverMuse. Press Release, May 12, 2010 – RiverMuse Announces New Commercial Product Press Release, May 12, 2010 – RiverMuse Innovates in IT Operations Management Also read the blog from JL Valente, CEO of RiverMuse commenting on the launch. ... read more

RIVERMUSE RAISES THE INNOVATION BAR IN REAL TIME IT OPERATIONS MANAGEMENT Disruptive technology delivers on a number of innovations in the IT Event and Fault Management Solutions Category May 12th, Redwood City, CA: RiverMuse Inc, the next generation provider of Real-Time IT Operations Management software today announced the availability of RiverMuse Pro v2.0, in a separate release entitled “RiverMuse Levels Playing Field in Service Assurance Market with... read more

RIVERMUSE LEVELS PLAYING FIELD IN SERVICE ASSURANCE MARKET WITH NEW COMMERCIAL OFFERING Brings breakthrough Real-Time IT Operations Management for rapid problem isolation to Mid-Market Service Providers and Enterprises May 12th, Redwood City, CA: RiverMuse Inc, the provider of next generation, Real-Time IT Operations Management software today announced the availability of RiverMuse Pro v2.0, its commercial offering that enables mid-market service providers and enterprises to assure delivery of... read more

It’s an exhilarating time at RiverMuse this week as we reach a notable milestone in our business with the launch of our new commercial product, RiverMuse Pro v2.0. It has taken us slightly longer than anticipated to get there but frankly it was worth the wait and the additional effort and intensity from our team, our partners and our beta customers. We are excited and... read more

We were pleased to complete the beta release of the next version of our commercial product RiverMuse Pro v2.0 last week. RiverMuse Pro replaces and builds on top of the RiverMuse ES (Enterprise Subscription) v1.0 product released in Nov 2009. Now that RiverMuse PRO is in the hands of many beta customers and will be GA in a few weeks, I thought that this would be... read more

RiverMuse PRO includes a Reusable Business Logic (RBL) engine to streamline the creation of all configuration components in a single reusable package. The configuration is loaded through a text file; it is then parsed and converted by a back-end engine that updates the configuration of multiple components within the RiverMuse product. This is a vast change from traditional Manager of Managers (MoM) solutions as configurations from... read more

RiverMuse PRO provides the facility to consolidate your Data Center Operations in a single pane of glass, and achieve Operational Excellence by automating tasks and streamlining processes. RiverMuse Core, the first enterprise-class open source Real-time Consolidated Operations Console system ideally collects information via SNMP traps and Syslog messages out-of-the-box. Additionally it supports 8 standards-based APIs to obtain data from virtually any source (gSOAP, Perl, Java, C++,... read more