Service-Centric IT Operations Management in Small and Medium Enterprises: Challenges and Requirements

This whitepaper discusses how the pace of innovation in service delivery technologies has increased the complexity of IT Operations Management for organizations of all sizes. This problem is particularly acute for Small and Medium Enterprises (SME’s) including regional managed service providers– which have traditionally operated with a lean staff and simpler but silo-based management systems.

How do SME’s cope with the complexity? Many SME’s are streamlining operational processes and holding down costs through the acquisition of centralized operations management systems that consolidate, correlate and manage enterprise wide events in a single console or a Manager of Managers (MoM’s).

RiverMuse Architecture: Event and Fault Management for the New IT

The whitepaper explains how RiverMuse’s event and fault management architecture is designed from the ground up to address the issues of change, complexity, collaboration, and cost—ensuring that IT can continually maintain the infrastructure visibility necessary to optimize service levels.

This core functionality is delivered using an open source model that drives down costs, fosters innovation across a collaborative community, and facilitates adaptability to change.

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