Cloud computing has demonstrated dramatic benefits in accelerating and flexing the delivery of IT services thanks to automation from initial request to provisioning, self service, auto-scaling, and some level of API standardization through web services. It has offered as well an attractive financial proposition to specific organizations, projects, or for certain classes of applications. Even though large public clouds offer some unique appeal many companies... read more

Solarwinds is a great network polling solution, and offers some event collection capabilities. However, googling ‘Solarwinds event correlation’ reveals the product’s shortcomings in the correlation and problem isolation space. For example, many problems can occur in the IT environment of a business: Silent failures: many issues can go unnoticed such as link flapping, spanning tree changes, etc. High level of event noise, requiring time and resources to diagnose.... read more

IT Operations Consoles can be a great asset to an organization, as all pertinent events are consolidated and accessible from a single pane of glass. An effective IT Operations Console also requires comprehensive correlation capabilities. This allows organizations to reduce alarm noise to only those that are meaningful and actionable. It also allows organizations to ensure that operator actions are efficient and impactful in business... read more

Until ITIL V3 came to fruition, there was a common misconception that any reported event was an incident, and required a ticket be opened. That could be a CPU threshold exceedance, a process restarting, or a change in network topology. Service Desk vendors drooled like Tasmanian Devils, and some went as far as redefining terms such as Business Service Management. On the opposite end of the... read more

When designing the RiverMuse architecture, we were fully cognizant of the constraints of other system management solutions that use only a single tier ‘alert’ model with no historical archival of ‘events’.  By adopting an architecture that supports a two-tier ‘event’ and ‘alert’ model at the basic level, freed RiverMuse from many of these past constraints.   For clarity, we describe an ’event’ as an infrastructure occurrence... read more

We were pleased to complete the beta release of the next version of our commercial product RiverMuse Pro v2.0 last week. RiverMuse Pro replaces and builds on top of the RiverMuse ES (Enterprise Subscription) v1.0 product released in Nov 2009. Now that RiverMuse PRO is in the hands of many beta customers and will be GA in a few weeks, I thought that this would be... read more

RiverMuse PRO includes a Reusable Business Logic (RBL) engine to streamline the creation of all configuration components in a single reusable package. The configuration is loaded through a text file; it is then parsed and converted by a back-end engine that updates the configuration of multiple components within the RiverMuse product. This is a vast change from traditional Manager of Managers (MoM) solutions as configurations from... read more

RiverMuse PRO provides the facility to consolidate your Data Center Operations in a single pane of glass, and achieve Operational Excellence by automating tasks and streamlining processes. RiverMuse Core, the first enterprise-class open source Real-time Consolidated Operations Console system ideally collects information via SNMP traps and Syslog messages out-of-the-box. Additionally it supports 8 standards-based APIs to obtain data from virtually any source (gSOAP, Perl, Java, C++,... read more

A common feature of current generation IT Event and Fault management systems is that you have to encode into the configuration of the system, a knowledge or representation of the logic that you use to manage the network, or device, or application. For example, a typical system management scenario is where you have a series of servers, routers and applications that you poll for specific... read more

(This is a Guest contribution on the RiverMuse Blog). We loved your post and thanks for reading the Telesperience blog Microsperience! We believe that even though we’re now officially post-crunch in telecoms, many CSPs have taken a good, long and hard look at how they buy and consume software. Interest in open source software by CSPs of all sizes is definitely on the increase. As you... read more