According to one of our motor cycling enthusiast software developers, the majority of Harley Davidson owners are likely to be 45-year-old accountants from Ann Arbor, Michigan. In fact, a minute on Google brings up the stat that the majority of motorcycle owners are on average 41 years old, and earn $77,714 in annual household income. The reason these ‘unlikely’ Harley Davidson owners give is that nothing... read more

I remember many years ago, working for a large American bank when they went through an exercise to change their IP address ranges throughout Europe. Despite the best efforts of the project team, the task was an absolute nightmare. Not so much the actual address changes throughout every European site – that went fairly smoothly – but the sheer man-effort required around the clock to... read more

Solarwinds is a great network polling solution, and offers some event collection capabilities. However, googling ‘Solarwinds event correlation’ reveals the product’s shortcomings in the correlation and problem isolation space. For example, many problems can occur in the IT environment of a business: Silent failures: many issues can go unnoticed such as link flapping, spanning tree changes, etc. High level of event noise, requiring time and resources to diagnose.... read more

IT Operations Consoles can be a great asset to an organization, as all pertinent events are consolidated and accessible from a single pane of glass. An effective IT Operations Console also requires comprehensive correlation capabilities. This allows organizations to reduce alarm noise to only those that are meaningful and actionable. It also allows organizations to ensure that operator actions are efficient and impactful in business... read more

Until ITIL V3 came to fruition, there was a common misconception that any reported event was an incident, and required a ticket be opened. That could be a CPU threshold exceedance, a process restarting, or a change in network topology. Service Desk vendors drooled like Tasmanian Devils, and some went as far as redefining terms such as Business Service Management. On the opposite end of the... read more

Read the Press Announcements on the release of RiverMuse Pro v2.0 – the new commercial offering from RiverMuse. Press Release, May 12, 2010 – RiverMuse Announces New Commercial Product Press Release, May 12, 2010 – RiverMuse Innovates in IT Operations Management Also read the blog from JL Valente, CEO of RiverMuse commenting on the launch. ... read more

It’s an exhilarating time at RiverMuse this week as we reach a notable milestone in our business with the launch of our new commercial product, RiverMuse Pro v2.0. It has taken us slightly longer than anticipated to get there but frankly it was worth the wait and the additional effort and intensity from our team, our partners and our beta customers. We are excited and... read more

Ever since I first became involved with systems and network management tools (back in 1990) the idea of using a single vendor “framework”, versus buying “best of breed” tools from multiple sources has been in and out of favour with customers and “experts” alike. As an influential customer (as part of BT) I have had the opportunity to get pitched by both sides and consider... read more

When designing the RiverMuse architecture, we were fully cognizant of the constraints of other system management solutions that use only a single tier ‘alert’ model with no historical archival of ‘events’.  By adopting an architecture that supports a two-tier ‘event’ and ‘alert’ model at the basic level, freed RiverMuse from many of these past constraints.   For clarity, we describe an ’event’ as an infrastructure occurrence... read more

We were pleased to complete the beta release of the next version of our commercial product RiverMuse Pro v2.0 last week. RiverMuse Pro replaces and builds on top of the RiverMuse ES (Enterprise Subscription) v1.0 product released in Nov 2009. Now that RiverMuse PRO is in the hands of many beta customers and will be GA in a few weeks, I thought that this would be... read more