A recent IDG survey referenced in a Marketpulse whitepaper underscored the waning loyalty of a majority of users with their legacy log management solution. This was primarily stemming from a need for simplified management, real-time threat response, and reduced costs,  combined with an overwhelming requirement for integrating log management and security information and event management. There is a parallel that can certainly be drawn here with the... read more

Cloud computing has demonstrated dramatic benefits in accelerating and flexing the delivery of IT services thanks to automation from initial request to provisioning, self service, auto-scaling, and some level of API standardization through web services. It has offered as well an attractive financial proposition to specific organizations, projects, or for certain classes of applications. Even though large public clouds offer some unique appeal many companies... read more

Until ITIL V3 came to fruition, there was a common misconception that any reported event was an incident, and required a ticket be opened. That could be a CPU threshold exceedance, a process restarting, or a change in network topology. Service Desk vendors drooled like Tasmanian Devils, and some went as far as redefining terms such as Business Service Management. On the opposite end of the... read more

It’s an exhilarating time at RiverMuse this week as we reach a notable milestone in our business with the launch of our new commercial product, RiverMuse Pro v2.0. It has taken us slightly longer than anticipated to get there but frankly it was worth the wait and the additional effort and intensity from our team, our partners and our beta customers. We are excited and... read more

Ever since the early 1990’s many large xSP’s have implemented Manager of Managers (MoM’s) to consolidate their complex and disparate operations consoles. These separate consoles were windows into existing stovepipe monitoring systems that were split out across different technologies, systems, networks, applications, firewalls etc. All these stovepipe systems had a different look and feel, requiring custom training and worse still they only provided visibility of... read more

I believe a lot of the problems stem from the fact that frameworks usually consist of a small number of original vendor solutions that have been added to over time with products obtained through acquisition, rather than via organic and planned growth in functionality. The issue I have with this approach is that all the individual products within the framework have a different look and... read more

Ever since I first became involved with systems and network management tools (back in 1990) the idea of using a single vendor “framework”, versus buying “best of breed” tools from multiple sources has been in and out of favour with customers and “experts” alike. As an influential customer (as part of BT) I have had the opportunity to get pitched by both sides and consider... read more

As I mentioned in my last post, what’s needed is a new approach to IT Operations – one that is simpler, real-time in nature, event agnostic, and can easily leverage the existing tools and monitoring technology feeds. With millions of IT events raised on a daily basis in an environment that is increasingly chattier, it becomes paramount to deliver to Command/Service Center operators only the... read more

For any IT service provider the service is the business, and assuring it is the first line of customer and revenue protection. Until now mid-sized service providers have had no choice but to resort to a multiplicity of tools and consoles to manage and monitor their services from the application down to the underlying infrastructure.   Some illustrative areas covered by these tools include network monitoring,... read more

I am pleased to report that RiverMuse was a Judges Choice winner in the category of “Cloud Infrastructure Management” at the select “Under The Radar” event held in Mountain View, CA last week. RiverMuse was one of the 30 vibrant startups pre-selected to present its business case around cloud innovation. The event attracted over 350 movers and shakers from the IT industry with a keen interest... read more