A recent IDG survey referenced in a Marketpulse whitepaper underscored the waning loyalty of a majority of users with their legacy log management solution. This was primarily stemming from a need for simplified management, real-time threat response, and reduced costs,  combined with an overwhelming requirement for integrating log management and security information and event management. There is a parallel that can certainly be drawn here with the... read more

According to one of our motor cycling enthusiast software developers, the majority of Harley Davidson owners are likely to be 45-year-old accountants from Ann Arbor, Michigan. In fact, a minute on Google brings up the stat that the majority of motorcycle owners are on average 41 years old, and earn $77,714 in annual household income. The reason these ‘unlikely’ Harley Davidson owners give is that nothing... read more

I remember many years ago, working for a large American bank when they went through an exercise to change their IP address ranges throughout Europe. Despite the best efforts of the project team, the task was an absolute nightmare. Not so much the actual address changes throughout every European site – that went fairly smoothly – but the sheer man-effort required around the clock to... read more

Cloud computing has demonstrated dramatic benefits in accelerating and flexing the delivery of IT services thanks to automation from initial request to provisioning, self service, auto-scaling, and some level of API standardization through web services. It has offered as well an attractive financial proposition to specific organizations, projects, or for certain classes of applications. Even though large public clouds offer some unique appeal many companies... read more

Solarwinds is a great network polling solution, and offers some event collection capabilities. However, googling ‘Solarwinds event correlation’ reveals the product’s shortcomings in the correlation and problem isolation space. For example, many problems can occur in the IT environment of a business: Silent failures: many issues can go unnoticed such as link flapping, spanning tree changes, etc. High level of event noise, requiring time and resources to diagnose.... read more

IT Operations Consoles can be a great asset to an organization, as all pertinent events are consolidated and accessible from a single pane of glass. An effective IT Operations Console also requires comprehensive correlation capabilities. This allows organizations to reduce alarm noise to only those that are meaningful and actionable. It also allows organizations to ensure that operator actions are efficient and impactful in business... read more

Until ITIL V3 came to fruition, there was a common misconception that any reported event was an incident, and required a ticket be opened. That could be a CPU threshold exceedance, a process restarting, or a change in network topology. Service Desk vendors drooled like Tasmanian Devils, and some went as far as redefining terms such as Business Service Management. On the opposite end of the... read more

Read the Press Announcements on the release of RiverMuse Pro v2.0 – the new commercial offering from RiverMuse. Press Release, May 12, 2010 – RiverMuse Announces New Commercial Product Press Release, May 12, 2010 – RiverMuse Innovates in IT Operations Management Also read the blog from JL Valente, CEO of RiverMuse commenting on the launch. ... read more

It’s an exhilarating time at RiverMuse this week as we reach a notable milestone in our business with the launch of our new commercial product, RiverMuse Pro v2.0. It has taken us slightly longer than anticipated to get there but frankly it was worth the wait and the additional effort and intensity from our team, our partners and our beta customers. We are excited and... read more

While watching an episode of Star Trek the other day, the opening title sequence in which Captain Kirk narrates, “These are the voyages of the starship Enterprise. Its five-year mission: to explore strange new worlds…to seek out new life and new civilizations…to boldly go where no man has gone before,” got me thinking. Why was the Enterprise only exploring and not discovering strange new worlds? The... read more