(This is a Guest contribution on the RiverMuse Blog). We loved your post and thanks for reading the Telesperience blog Microsperience! We believe that even though we’re now officially post-crunch in telecoms, many CSPs have taken a good, long and hard look at how they buy and consume software. Interest in open source software by CSPs of all sizes is definitely on the increase. As you... read more

In our new White Paper we discuss the IT Operations Management challenges for mid-size Enterprises and MSP’s. In many ways their environment is starting to look like that of the larger enterprise – only scaled down in size. They have also moved to any-to-any IP networks, VoiP phone systems, Virtualized datacenters and SOA based application architectures just like their larger counterparts. In fact the gap in requirements for... read more

Over the last few years, the heightened pace of innovation in service delivery technologies has increased the complexity of IT Operations Management for organizations of all sizes. This problem is particularly acute for Small and Medium Enterprises (SME’s) including regional managed service providers – which have traditionally operated with a lean staff and simpler but silo-based management systems. As long as the technologies they managed... read more